Reducing Non-Essential Calls by 20-60% to Streamline Dispatcher Resources

Law enforcement dispatchers are the frontline of emergency response, managing calls ranging from violent crimes to minor issues like parking disputes. Non-essential calls, which can dominate up to 90% of call volume, overwhelm dispatchers, delay critical responses, and contribute to burnout. A 2023 National Institute of Justice report underscores that excessive call loads strain agency efficiency, with many departments seeking solutions to prioritize emergencies.

Intelligent call triage systems address this by reducing non-essential calls by 20-60%, depending on call types and department configurations. These systems evaluate incoming calls and either queue low-priority issues, such as noise complaints, for later handling or route them to appropriate divisions—records for report requests, investigations for follow-ups, or parking enforcement for violations. For instance, a lost property call can be directed to records, while a vandalism report goes to investigations, freeing dispatchers to focus on urgent incidents like medical emergencies or gunshots. Agencies can tailor triage rules to their workflows, ensuring flexibility and alignment with operational needs.

For small agencies (10-50 officers) with limited staff, redirecting 20-60% of non-essential calls significantly reduces dispatcher workload. Larger agencies (50-200+ officers) scale this approach to manage thousands of calls monthly, optimizing resources. Queuing and routing enhance response times, reduce stress, and improve public safety by prioritizing emergencies. The Police Foundation notes that such efficiencies mitigate dispatcher burnout, boosting morale and retention.

Integration with agency-wide platforms further streamlines operations. Triage data, like a routed parking complaint or queued noise issue, syncs with officer updates, ensuring alignment across divisions, as supported by FBI CJIS Security Policy guidelines. Agencies aiming to reduce non-essential calls by 20-60% can explore BlueSentry from Blue Line Intel, a configurable triage solution that optimizes dispatcher resources and integrates with real-time collaboration tools.

Learn More: Ready to streamline your dispatch operations? Schedule a 20-minute demo or contact AVAIRY Forensic Solutions at 440-597-4600.